DELIVERY TERMS:
Delivery Time:
Your orders will be shipped to the delivery address specified by the Buyer within a maximum of 30 days from the confirmation of payment. If the product cannot be delivered within this period, the Buyer will be informed, and the order may be canceled upon request.
Delivery Address:
Deliveries are made to the address specified during the order process. Any address change requests must be made before the order is confirmed.
Delivery Responsibility:
If the order is not received at the address specified by the Buyer, it will be delivered to a person or organization designated by the Seller and considered delivered. In such cases, any additional shipping costs will be borne by the Buyer.
Delivery Charges:
The delivery charge is specified during the order process and, unless stated otherwise, is paid by the Buyer. For certain promotions, delivery charges may be covered by the Seller.
RETURN POLICY:
Right of Withdrawal:
The Buyer has the right to withdraw from the purchase without providing any reason and without incurring penalties within 14 days. This period begins upon receipt of the product.
Return Conditions:
Products to be returned must:
- Be unused and in resalable condition.
- Be returned in their original packaging, complete with the invoice and all accompanying documents.
Return Process:
- Buyers wishing to exercise their right of withdrawal must notify the Seller in writing or via customer service.
- The product must be returned to the Seller within 14 days of this notification.
- Returns must be made using the Seller’s designated courier service, and shipping costs will be covered by the Seller unless otherwise stated.
Refund Process:
The product’s price will be refunded to the Buyer using the original payment method within 14 days of the product's receipt by the Seller.
Non-Returnable Items:
Customized products or items produced specifically according to the Buyer’s requests cannot be returned under the right of withdrawal.
For inquiries or return requests, please contact our customer service team using the information below:
Phone: +905428415175
Email: info@wedroyale.com
